Privacy Policy – FETACA (Aarvi Trade Solution LLP)

Effective Date: April 2026

This Privacy Policy explains how FETACA collects, processes, stores, protects, and shares information across its products including GPS trackers, smart wearable devices, mobile applications, cloud dashboards, customer support systems, and marketing platforms. This document is written as a complete replacement of the earlier policy and establishes a modern data governance framework aligned with global privacy expectations including GDPR-style transparency principles, Indian IT laws, and general international data protection practices.

By using any FETACA product, website, application, dashboard, or service, users acknowledge that they understand how data flows through the ecosystem and how operational security controls function.

1. Definitions

Personal Information refers to any information that can directly or indirectly identify an individual. Device Data refers to telemetry generated by hardware devices. Account Data refers to information submitted during the registration process. Operational Data refers to service usage logs. Sensitive Data refers to precise location, child safety monitoring data, or emergency contact information.

The Controller refers to Fetaca determining purposes of processing. The processor refers to vendors processing data on behalf of Fetaca.

2. Scope of Coverage

This policy applies to:
• Fetaca websites
• Mobile applications
• GPS tracking platforms
• Customer dashboards
• Smart watch companion apps
• Technical support channels
• Marketing landing pages
• Partner integrations
• APIs
• Offline customer onboarding

This policy applies globally regardless of the country from which the service is accessed.

3. Data Architecture Philosophy

Fetaca follows data minimization principles. Only data necessary for safety, device functionality, analytics, billing, and service improvement is processed. Systems are designed using layered architecture separating identity data from telemetry data-sets to reduce exposure risks.

Data Environments include:
Identity Layer
Device Layer
Analytics Layer
Support Layer
Security Monitoring Layer
Backup Layer

4. Categories of Information Collected

Identity Data:
Name, phone number, email, billing address, company details where applicable.

Device Data:
IMEI numbers, SIM identifiers, device firmware data, signal strength, battery health.

Location Data:
Real time GPS coordinates, route history, geofence alerts.

Technical Logs:
IP addresses, login timestamps, failed login attempts, device pairing logs.

Communication Data:
Support tickets, chat transcripts, call recordings for quality control.

Commercial Data:
Purchase history, warranty records, subscription details.

Behavioral Data:
Feature usage patterns used only for product improvements.

5. Legal Bases for Processing

Processing occurs under one or more bases:
Contract fulfillment
User consent
Legitimate interest for security
Legal compliance
Fraud prevention
Safety monitoring obligations

Users may withdraw consent where applicable though certain safety services may become unavailable.

6. How Information is Used

Data supports:
Device connectivity
Location display
Emergency alerts
Battery notifications
Fraud monitoring
Account recovery
Product debugging
Feature improvements
Security monitoring
Customer support
Warranty validation
Service notifications

Data is never sold as a commodity dataset.

7. Location Data Governance

Location data is treated as high sensitivity. Access is restricted through authentication layers. Historical data retention periods depend on subscription plans. Users can delete history through dashboards where technically feasible.

Emergency access logs are maintained where guardians access child safety data.

8. Children's Safety Data

Smart watches designed for minors require guardian-controlled accounts. Parents control contacts, permissions, and alerts. Fetaca does not profile children for advertising purposes. School hour silencing features operate locally on devices when possible.

Guardians may request deletion of child accounts.

9. Data Retention Framework

Retention varies by category:
Accounts – duration of relationship
Billing – statutory retention period
Device logs – rolling technical window
Support conversations – quality training cycles
Security logs – risk monitoring periods

Deletion requests are processed subject to legal obligations.

10. Security Safeguards

Controls include:
Encrypted transmission layers
Role based access control
Audit logging
Internal access approval workflows
Vendor contractual security requirements
Patch management
Penetration testing cycles
Cloud firewall enforcement
Backup encryption

No consumer system can guarantee absolute security, but layered controls reduce risk exposure.

11. Vendor Management

Third party vendors may include:
Cloud hosting providers
SMS gateways
Payment processors
Analytics providers
Customer support platforms
Log monitoring systems

All vendors operate under contractual confidentiality and data processing obligations.

12. International Transfers

Data may be processed in multiple regions where infrastructure exists. Transfers rely on contractual safeguards and security standards. Cross border processing occurs only where operationally required.

13. User Rights

Users may request:
Access to their information
Correction of inaccurate records
Account deletion
Export of account data
Restriction of processing where applicable

Requests may require identity verification to prevent unauthorized disclosure.

14. Account Security Responsibilities

Users must:
Protect passwords
Avoid sharing OTP codes
Maintain device access control
Update contact details
Report suspicious access

Fetaca cannot be responsible for negligence in credential sharing.

15. Incident Response

Security incidents trigger:
Containment procedures
Forensic review
Impact assessment
Regulatory review where required
User notification depending on severity

Response timelines depend on complexity of the event.

16. Cookies and Tracking

Web platforms may use essential cookies, performance cookies, and authentication tokens. Advertising trackers are limited and never tied to child safety products.

Browsers allow cookie control settings.

17. Analytics Transparency

Usage analytics helps identify:
App crashes
Slow loading features
Device disconnect patterns
Feature adoption

Analytics data is aggregated wherever possible.

18. Marketing Communications

Users may receive:
Service announcements
Firmware updates
Safety advisories
Renewal reminders

Marketing emails include unsubscribe mechanisms.

19. Product Integrations

APIs may allow integrations with enterprise dashboards or partner systems. Access requires authentication keys and contractual agreements.

20. Business Transfers

In case of restructuring or acquisition, data may transfer under continuity obligations with equivalent protections.

21. Compliance

Fetaca follows applicable provisions of Indian IT Act, consumer protection obligations, and general data protection best practices.

22. Policy Updates

Policy may evolve as technology changes. Material changes will be reflected with revision dates.

23. Contact

Privacy Office
FETACA – Aarvi Trade Solution LLP
Email: contactus@fetaca.com
Phone: 1800 313 0505

Requests should include sufficient details to identify the account.

Additional Governance Section-24

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-25

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-26

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-27

Fetaca maintains internal governance processes covering audit and  review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-28

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-29

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-30

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-31

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

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This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-32

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-33

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-34

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-35

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-36

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-37

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-38

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-39

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-40

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-41

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-42

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

<!--[if !supportLineBreakNewLine]-->
<!--[endif]-->

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-43

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-44

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-45

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-46

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-47

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-48

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-49

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-50

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-51

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-52

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-53

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-54

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-55

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-56

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-57

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate a structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-58

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.

Additional Governance Section-59

Fetaca maintains internal governance processes covering audit and review cycles, employee confidentiality obligations, controlled development environments, staged deployments, code review requirements, and operational monitoring procedures. Documentation is maintained internally to describe access matrices, risk scoring, vendor onboarding reviews, data flow mapping, and retention automation policies.

This section exists to demonstrate structural commitment to responsible technology operations and continuous improvement of privacy controls as the product ecosystem expands across safety technology markets.